Deflekt.ai - A tool to automate email tickets deflection
Deflekt.ai is a powerful tool designed to simplify customer support processes for businesses. By utilizing the tool's automatic email ticket deflection feature, companies can reduce the number of customer emails that reach their support inbox. This not only saves valuable time and resources but also improves efficiency in managing customer queries.
With Deflekt.ai, users have the ability to create an alias and specify a designated human destination. Emails are then ingested into the system and subsequently deflected using either an AI chatbot integration or the built-in bot. In the event of any unforeseen issues, a fallback scenario is in place to redirect the original messages to the user's human support inbox.
The tool's dashboard provides a comprehensive overview of all email activities, including the number of emails ingested, deflected, skipped, and left undeflected. This allows businesses to gauge the success of their deflection strategies and make informed decisions regarding their customer support management.
Deflekt.ai offers a range of plans suitable for companies of all sizes. Starting with a free plan that includes one inbox and allows 50 deflections per month, businesses can choose to upgrade to the Pro plan, which provides unlimited email deflections and unlimited inboxes. With its flexibility and varied options, Deflekt.ai is the go-to solution for efficient customer email ticket management.